Terms & Conditions of Sale

1. Company Information
Maison Cactus Art Gallery S.L.
Carrer de la Boria 22, 08003 Barcelona, Spain
Email: corin@maisoncactus.com
Customer Service: hello@maisoncactus.com
Website hosted by Shopify

2. Scope
These Terms and Conditions apply to all sales made through the Maison Cactus online store. By placing an order, you agree to these terms.

3. Products
Maison Cactus offers original, hand-painted artworks and high-definition prints. Most items are handmade and in stock, unless otherwise indicated. Certain products are available in limited editions or with customization options. Each piece comes with a certificate of authenticity.

4. Orders and Payment
Orders are placed via our website. Payments are processed securely via Shopify Payments. We accept the following payment methods: American Express, Apple Pay, Google Pay, Visa, Mastercard, PayPal, Shop Pay, and Union Pay.

Payment is charged immediately upon confirmation of the order.

5. Shipping
We ship internationally using UPS and other reliable carriers, depending on the destination country. Delivery times vary:

  • 5 to 10 business days within the EU
  • Up to 30 business days to the US and other international destinations

Shipping fees are not included and are calculated at checkout. Orders are shipped as a group when possible.

6. Returns and Right of Withdrawal
You have 14 days from the date of delivery to request a return, unless the item is made-to-order or customized.

To be eligible for a return, the item must be in its original condition, unused, with tags and original packaging. Proof of purchase is required.

Return requests must be made by email to hello@maisoncactus.com. Once approved, you’ll receive instructions for the return shipment. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

7. Exceptions – Non-Returnable Items
The following items cannot be returned:

  • Custom-made or personalized artworks
  • Made-to-order pieces
  • Gift cards
  • Items on sale or promotion

In accordance with EU and US consumer laws, these items are exempt from the right of withdrawal unless proven defective or damaged.

8. Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately at hello@maisoncactus.com so we can resolve the issue. In such cases, we cover the cost of return shipping.

9. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.

Please note that banks or credit card issuers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at hello@maisoncactus.com.

10. Account Suspension
We reserve the right to suspend or terminate a customer account in the event of abuse, fraud, or non-compliance with these terms.

11. Intellectual Property
All content on the Maison Cactus website, including artworks, texts, logos, and images, is the property of Maison Cactus or its artists. Reproduction, distribution, or use of any content without prior written permission is strictly prohibited.

12. Governing Law and Disputes
These terms are governed by the laws of Spain. In the event of a dispute, we encourage you to contact us first for an amicable resolution. If necessary, the courts of Barcelona, Spain will have jurisdiction.